*Due to high demand, customized jersey orders may take longer than expected to be fulfilled. Heat jerseys approximately take 5-10 business days, stitched jerseys approximately 10-20 business days. Thank you for your patience*
New Era's BC Lions Custom Jersey and featuring quarterback Nathan Rourke. Each Rourke jersey will come with his name and number 12 on the front, back and sleeves of the jersey.
*Customized items are final sale and cannot be cancelled, changed, returned or refunded after order has been placed.*
First of all, the jersey itself is awesome. It looks and feels exactly like a field issue game CFL jersey. The stitched letters and numbers really sell the authenticity.
The customer service was terrible. I ordered the Lions jersey the last Saturday of the regular season when BC was guaranteed a home game. I was given an expedited shipping option, which I paid, to get 2-day delivery. I wanted to wear it for the Western Seni-Final.
The jersey was not turned over to Canada Post until the Monday AFTER the Westen Seni-Final. But BC won so there was still the chance I could wear it for the Western Final. Canada Post accepted delivery on Nov 7. Guaranteed delivery should have been the 9th. It wasn’t delivered. According to tracking it was in my home city on the 10th but reneging on even the spirit of 2-day delivery their tracking site post was that Canada Post CHOSE to re-schedule to the next business day … AFTER the long weekend and the Western Final playoff game. To add insult to injury Canada Post didn’t deliver it Monday either, spitting on even the concept of prompt, albeit not 2-day, delivery. I got it on Tuesday Nov 15.
It was just what I ordered it looks amazing.My grandson will just love it.Thanks for your service
NE Replica Home Jersey- #12 Rourke
Is there a phone number I can call to discuss this? It’s just too long to discuss through a message.
After some difficulties with shipping, I finally got my Nathan Rourke jersey and it’s the nicest jersey I own. Very high quality and fits perfect. Thank you Bob from merchandise for promptly helping me figure out the shipping issue! Customer service was great. Highly recommend this jersey.